IMPORTANT: READ BEFORE YOU FILE A WARRANTY CLAIM! Before you submit a warranty claim, please review our FAQ & Troubleshooting Support page.

HID SQUAD strongly recommends Professional Installations for all our HID products. We are not responsible for damages and losses of our products and or your properties due to improper installations by a non-professional technician. Our warranty is only valid with proof of sale from HID SQUAD from the date of the purchase. A proof of professional installation may also be required for all warranty claims.

Warranty Coverage on HID Xenon Bulbs: HID SQUAD HID bulbs are warranted for a period of 1 year from the date of the purchase receipt.  Warranty does not cover breakage due to improper installation or handling, nor do we cover explosion due to improper handling.

Warranty Coverage on HID Xenon Ballasts & Igniters:  HID SQUAD ballasts and igniters are covered by the manufacturer's warranty against defects for a period of 1 year from the purchase receipt date.  Warranty does not cover system failure due to improper installation or handling, nor do we cover explosion due to improper handling.  Warranty does not cover system failure if it is used with DRL (Daytime Running Light) feature.

Returns:  The items may be returned within 7 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Department. After 7 days, the item could only be exchange to the same amount and same type produce.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. To return a damaged or defective item, please contact our customer service team by phone at 1-813-420-6543. Please note that in order to receive a refund for the shipping cost of the defective item; you must contact our customer service team before returning the item to us.

Exclusions: This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. ANY modification to the system and components, or operating on a vehicle with a defective components and parts, will automatically void the warranty. Except for the Limited Warranty as stated above, there is no warranty of our products or any part thereof, whether expressed or implied.

Repair or Replacement: If an HID SQUAD HID product is suspected of being defective, please contact us to obtain an RMA number. We will then issue an RMA number, return the product(s) with freight prepaid. Include your receipt of professional installation and other proof of purchase along with a copy of the product registration card and a description of the problem. Once we receive the returned product, the products will be inspected by our technicians. If the product is found to be defective and coved by this Limited Warranty, the sole remedy is repair or replacement, at our discretion. A repaired or replacement product will be shipped back at no charge, and will be warranted to be free from defects in workmanship and material under normal use for one year from original date of purchase. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.

If you have a warranty claim, please complete the form below. All claims will be thoroughly considered and you will be contacted promptly with a resolution.

Upgraded to Lifetime Warranty?

We are now offering an upgraded Lifetime Warranty with the purchase of one of our HID Relay Harnesses at the same time as original purchase.  This warranty only applies to the kit that was purchased (this includes two ballasts and two bulbs)with the relay harness on the same purchase/order.  We will not cover a Lifetime Warranty on a kit when the relay harness was purchased after the initial kit purchase.  The limits to this warranty are that we, HID SQUAD, will cover the warranty for the lifetime that you own the vehicle.  This warranty is not transferable and is limited to the original vehicle and purchaser.  A copy of the receipt/warranty card is required to cover a warranty item, and must be sent back anytime to receive a warranty replacement.  All other warranty information above applies to the Lifetime Warranty as well.